Frequently Asked Questions (FAQ)

Last updated: 06 December 2025

Below are answers to the most common questions about our bedsheets, curtains, shipping, returns, and store policies.

1. Product FAQs – Bedsheets & Curtains

Q1. What materials are your bedsheets made of?

Our bedsheets are made from high-quality fabrics such as cotton, microfiber, and premium blends. Each product page includes full material details.

Q2. Do your curtains block light?

Yes! We offer both semi-blackout and full blackout curtains. The product description will specify the level of light blocking.

Q3. Are the colours exactly the same as shown in the pictures?

We try our best to display accurate colours, but slight differences may occur due to screen settings and lighting. These minor variations are normal and not considered defects.

Q4. How do I choose the right size for curtains?

Measure the width and height of your window or door. For a fuller look, choose curtains 1.5–2 times wider than your rod length. Size details are available on each product page.

Q5. Are the bedsheets suitable for all mattresses?

Yes! Our bedsheets come in standard sizes. If your mattress is thicker than usual, choose our deep-fit options when available.

Q6. How should I wash the bedsheets and curtains?

We recommend gentle machine wash with mild detergent. Avoid bleach. Wash dark colors separately. You can find exact care instructions on the product tag.

2. Order & Shipping FAQs

Q7. How long does delivery take?

Orders usually take 3–7 business days to deliver in metro cities and 5–10 days in other areas.

Q8. Do you offer free shipping?

Shipping charges (if applicable) are shown at checkout. We may offer free shipping promotions during sales.

Q9. How can I track my order?

Once shipped, we send a tracking link via email or SMS. You can track the shipment through the courier partner’s website.

Q10. What should I do if my package is delayed?

Most delays are temporary. You can check the tracking link or contact us at themesfurnishings@hotmail.com for help.

3. Returns, Refunds & Exchanges FAQs

Q11. What is your return policy?

You may request a return within 7 days of delivery if the product is damaged, defective, or incorrect. Items must be unused and in original packaging.

Q12. Do you accept returns for wrong size or colour ordered by mistake?

We accept such returns on a case-by-case basis. Return shipping may be borne by the customer.

Q13. How do I initiate a return?

Email us at themesfurnishings@hotmail.com with your order number, photos, and reason for return.

Q14. When will I get my refund?

Once the returned product is inspected and approved, refunds are issued within 7–10 business days.

Q15. Can I exchange an item?

Yes, exchanges are possible for incorrect or defective items, subject to stock availability.

4. Payment & Security FAQs

Q16. What payment methods do you accept?

We accept major payment options including UPI, credit/debit cards, net banking, and wallets.

Q17. Is my payment information secure?

Absolutely. All payments are processed by PCI-compliant secure payment gateways. We never store your card details.

5. Store Policies & Account FAQs

Q18. Do I need an account to place an order?

No, you can checkout as a guest. However, creating an account helps you track orders and manage returns easily.

Q19. How do you use my personal information?

We use your data only to process orders, improve our services, and provide support. We never sell your data. View our Privacy Policy.

Q20. What if I need more help?

You can always contact us at:
Email: themesfurnishings@hotmail.com