Refund and Returns Policy

Refunds & Returns Policy

Last updated: 06 December 2025

Thank you for shopping with Themes Furnishings. We want you to love your purchase. If you are not fully satisfied, please review our refunds and returns policy below.

1. Eligibility for Returns

A return may be requested if:

  • The item is damaged or defective on delivery
  • The wrong product, size, or colour was delivered
  • The product is significantly different from its description or images

To be eligible for a return, the item must be:

  • Unused and in the same condition that you received it
  • In its original packaging with tags, labels, and accessories
  • Accompanied by a valid proof of purchase (order number, invoice, etc.)

2. Non-Returnable Items

Certain items cannot be returned, including but not limited to:

  • Customised or made-to-order products
  • Products purchased on final clearance or marked as “non-returnable”
  • Items that show signs of use, damage, or alteration by the customer

3. Return Request Window

Return requests must be raised within 7 days from the date of delivery, unless otherwise stated on the product page.

4. How to Request a Return

To initiate a return:

  • Email us at themesfurnishings@hotmail.com
  • Mention your order number, product details, and reason for return
  • Attach clear photos of the product and any damage (if applicable)

Our team will review your request and share the next steps, including pickup or return address details.

5. Return Shipping

Return shipping charges may be:

  • Borne by us in case of damaged, defective, or incorrect products
  • Borne by the customer in case of size, preference, or other non-quality-related reasons (if such returns are allowed)

6. Refund Process

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method or as store credit, typically within 7–10 business days, depending on your bank or payment provider.

7. Late or Missing Refunds

If you haven’t received your refund after the communicated timeline:

  • Check your bank or payment account again
  • Contact your bank or payment provider; processing times may vary
  • If you still have not received your refund, please contact us at themesfurnishings@hotmail.com

8. Exchanges

We may offer exchanges for:

  • Damaged or defective products
  • Incorrect size or product delivered (subject to availability)

If a replacement is not available, we may offer a refund or store credit as applicable.

9. Contact Us

If you have any questions about our Refunds & Returns Policy, please contact us at:

Themes Furnishings
Email: themesfurnishings@hotmail.com
Website: www.themesfurnishings.com