At Themes Furnishings & Decor, we take great care in offering quality home furnishings that are thoughtfully selected, packed, and delivered. We want you to be happy with your purchase, but we also understand that sometimes an order may not be right for you.

Please read our returns and refunds policy carefully before placing an order.

Return Eligibility

You may request a return within 5 workings days of receiving your order, provided the product meets the following conditions:

• The product is unused and unwashed
• The product is in its original packaging
• All tags, labels, and invoices are intact
• The product is not damaged, stained, altered, or used
• The return request is raised within the eligible return period

Returns will be approved only after our team reviews the request.

Products Not Eligible for Return

For hygiene, customization, and quality reasons, certain products cannot be returned.

The following products are not eligible for return:

• Custom-sized curtains
• Made-to-order or stitched products
• Altered or personalized products
• Products purchased during clearance or final sale
• Used, washed, stained, or damaged products
• Products without original packaging, tags, or invoice
• Bedsheets, pillow covers, comforters, dohars, bath linen, and similar hygiene-sensitive items, unless defective or damaged on arrival

If a product is not eligible for return, this may also be mentioned on the product page.

Return Process

To request a return, please contact us at support@themesfurnishings.com with the following details:

• Order number
• Product name
• Reason for return
• Photos or videos of the product
• Photos of the packaging, if applicable

Once we receive your request, our team will review it and confirm whether the return is approved.

Please do not send any product back without receiving return approval from our team.

Return Pickup

If your return is approved, we will either arrange a reverse pickup or ask you to ship the product back to us.

Reverse pickup availability depends on your pin code and courier service coverage.

If reverse pickup is not available in your area, you may need to send the product back using a reliable courier service. In such cases, shipping charges may be borne by the customer unless the product received was defective, damaged, or incorrect.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please share clear photos and videos showing the issue. Once verified, we will offer a suitable resolution, which may include:

• Replacement of the product
• Store credit
• Refund, where applicable

Claims made after the inspection window may not be accepted.

Refunds

Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund.

If approved, the refund will be processed to your original payment method within 5-10 business days.

Please note that the time taken for the refund to reflect in your account may vary depending on your bank or payment provider.

Non-Refundable Charges

The following charges may not be refundable:

• Shipping charges
• Cash on Delivery charges, if applicable
• Payment gateway fees, if applicable
• Return shipping charges, unless the return is due to our error

Exchanges

We may offer exchanges for selected products, subject to availability.

Exchange requests must be made within 5 days of delivery and the product must be unused, unwashed, and in original condition.

If the requested exchange product is unavailable, we may offer store credit or another suitable solution.

Order Cancellations

Orders can be cancelled before they are shipped.

Once an order has been shipped, it cannot be cancelled. You may request a return after delivery if the product is eligible under our return policy.

Custom, made-to-order, or stitched products cannot be cancelled once production or preparation has started.

Colour and Size Variation

We make every effort to display product colours and details as accurately as possible. However, slight colour variation may occur due to screen settings, lighting, photography, or fabric texture.

For curtains and fabric-based products, minor size variations may occur due to stitching, folding, fabric behaviour, or measurement methods. Such minor variations will not be considered defects.

Contact Us

For any return, exchange, or refund-related queries, please contact us:

Email: support@themesfurnishings.com
Phone/WhatsApp: +91 9890299404